Our Values

Our values create the foundation on which we guide ourselves and our behaviours. They guide our mission, inspire us to fulfill our vision and drive the way we interact with our members, customers, employees, and business partners.


We care deeply about people, the success of the mutual insurance community, and the environment.  We are invested in each other, our members, our partners, our communities and our policyholders.  


We are committed to building strong, long-lasting relationships.  We encourage each other and are committed to being our best through work-life balance, healthy choices and life-long learning.  We make green choices to protect our environment.  We believe in doing what is right.


We hold ourselves and each other accountable for our actions.  We deliver on our promises so others can deliver on theirs.  We treat everyone with respect. We build trust by being honest and transparent.  We apologize when we are wrong, take steps to make it right and treat mistakes as an opportunity to improve.


We are leaders by connecting, communicating and collaborating to foster mutuality.  Recognizing the speed of change, we embrace problem solving with openness, creativity and innovation to further our progressive approach to success. We are prepared to be challenged.


We accomplish more together than we do alone.  We listen, contribute and share.  We instill confidence by celebrating each other's successes and supporting each other when we fail. We are ambassadors, helping the mutual community move forward.